At Saw Travel Agency, we are committed to delivering high-quality travel experiences. We understand that plans can change, and this Refund Policy outlines the conditions under which refunds may be granted for our services booked via https://www.sawairport.com.

1. General Refund Eligibility

Refunds are issued based on the specific type of service booked, the cancellation notice period, and any third-party supplier conditions. All refund requests must be submitted in writing to info@sawairport.com and include your booking number and full name.

2. Tours and Travel Packages

• Full Refund: If cancelled 7 days or more before the scheduled tour start date.

• Partial Refund (50%): If cancelled between 3–6 days before the scheduled tour date.

• No Refund: For cancellations made less than 48 hours before the tour, or in the case of a no-show.

Some tours may be subject to stricter cancellation terms depending on third-party providers. These will be clearly stated during booking.

3. Airport Transfers

• Full Refund: If cancelled at least 24 hours prior to scheduled pick-up time.

• No Refund: For cancellations within 24 hours of pick-up time or no-shows.

4. Hotel & Flight Bookings

Hotel and flight cancellations are subject to the policies of the respective airline or accommodation provider. In such cases, we act as an intermediary and follow their specific refund conditions. Any administrative fees applied by Saw Travel Agency will be deducted.

5. Force Majeure

No refunds will be issued for cancellations or delays caused by events beyond our control (natural disasters, strikes, pandemics, political unrest, etc.). In such cases, we will assist in rescheduling or offering travel credit wherever possible.

6. Refund Processing

• Approved refunds will be processed to the original payment method.

• Refunds may take up to 14 business days to reflect, depending on your bank or payment provider.

• Any non-refundable transaction or service fees will be deducted from the refunded amount.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. We recommend checking this page regularly before booking.

8. Contact Us

If you have questions regarding this Refund Policy or need assistance with a cancellation or refund request, please contact:

Saw Travel Agency
Email: info@sawairport.com
Website: https://www.sawairport.com